FAQ'S FOR ALL YOUR QUESTIONS

Items that have not been worn and still have the original tags and packaging may be returned within 14 days of receipt. The items may be tried on to see if they fit and if the model meets your expectations. As soon as we receive your return, we will refund the amount using the payment method used at the time of purchase. OSWSA reserves the right to return items that appear to have been washed, worn, or show signs of damage that are not due to a manufacturing defect. The package must be handed over to DHL/POST for return. If the package is sent to us via another carrier, this is done at your own risk. Should there be a problem with the return, OSWSA cannot be held responsible. OSWSA reserves the right to refuse refund requests or not to deliver to customers if irregularities in orders or returns from a customer occur repeatedly.

Items that have not been worn and still have the original tags and packaging may be returned within 14 days of receipt. The items may be tried on to see if they fit and if the model meets your expectations. As soon as we receive your return, we will refund the amount using the payment method used at the time of purchase. OSWSA has the right to return items that appear to have been washed, worn, or show signs of damage that are not due to a manufacturing defect. OSWSA reserves the right to refuse refund requests should a customer repeatedly encounter irregularities.

On the invoice or order confirmation you will find the address to which the package must be returned. Please enclose information about partial returns and requests. As soon as we have received the returned item, the money will be transferred to your account using the payment method used during the purchase.

The amount will be credited to your bank or credit card account within two to three weeks after we have received the return.

From the time the goods/returns are handed over to DHL/Post, it can take up to a week before we receive your order/returns. We check every return. Once this check is complete, we'll issue a refund (of a partial amount) of your payment. Depending on the payment method (bank, credit card, etc.), it can take up to three weeks before the refund is credited.

Yes. Send the items in a stable outer packaging (cardboard box) so that they are not damaged.

We can exchange the items. If the item is in stock in the desired size/colour, we will be happy to exchange it. Otherwise you will be refunded the purchase amount.